CUSTOMER CARE
Delivery & Returns
Clear guidance for shopping with us in the UK.
UK delivery
We currently focus on delivery within the United Kingdom. Available delivery methods, estimated timings and charges are shown at checkout before payment.
Orders are prepared with care. Once dispatched, tracking or delivery information will be sent where the chosen service provides it.
Receiving your order
Please inspect your parcel when it arrives. If an item is damaged, incorrect or incomplete, contact us promptly with your order number and clear photographs so we can review the issue.
Returns
You may request a return of eligible unused items within 30 days of delivery. Items should be returned in their original condition and, where possible, in the original packaging.
For hygiene and safety reasons, used food-contact items or products damaged through misuse may not be eligible for return unless faulty. Your statutory rights are not affected.
How to start a return
Contact us before sending an item. Include your name, order number, the item you wish to return and the reason. We will provide the appropriate return instructions.
Unless an item is faulty or supplied incorrectly, return postage may be your responsibility. Refunds are processed to the original payment method after the returned item has been inspected.